ABOUT US

IXB™ is a secure, modern service management platform built by IXB™, established in 2018, to help organizations capture, track, and resolve work with speed and accountability. We created IXB™ to replace fragmented workflows—emails, spreadsheets, and disconnected tools—with a single system that brings intake, prioritization, assignments, and status visibility into one place.
Designed for regulated environments, IXB™ supports audit-ready workflows, role-based access, and protected handling of sensitive data, including PHI when used by healthcare organizations. Built-in automation and AI capabilities—such as ticket summaries and draft email communications based on ticket content—help teams reduce manual effort, respond faster, and maintain consistent communication.

Whether you’re implementing IXB™ across one department or standardizing operations enterprise-wide, our focus is simple: smart savings, stronger compliance, better customer satisfaction, and on-time delivery.

OUR PEOPLE

The Minds Behind Luminu

Elena Ramirez

Chief Executive Officer (CEO)

Amit Patel

Chief Financial Officer (CFO)

Li Wei

Chief Technology Officer (CTO)

Daniel Rodriquez

Chief Executive Officer (CEO)

Fatima Hassan

Head of Customer Experience

Jonah Smith

Senior Product Manager

OUR MISSION

IXB™’s mission is to help organizations manage work with clarity and confidence by streamlining intake through resolution with secure, compliant workflows, real-time visibility, and AI-powered communication, so teams deliver faster, reduce cost, and improve outcomes.

Ready to get started?

IXB™ implementation services help you launch quickly and adopt the platform with confidence. We handle configuration and workflow design, data import and integration planning, role-based access setup, and user training—so your teams can start managing work in IXB™ with clear ownership, consistent processes, and measurable results from day one.