Privacy Policy
Effective Date: January 1, 2026
IXB™ (“IXB™,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information through (1) our public website ixb.com (the “Site”), and (2) our products and services, including the IXB™ platform (the “Services”). For the Services, our role is typically that of a service provider to our customers.
1) Website Information We Collect (ixb.com)
Information you provide
We may collect information you submit through forms or communications, such as your name, company, email address, phone number, and message content.
Information collected automatically
We may collect device and usage information such as IP address, browser type, pages viewed, and approximate location derived from IP address.
Cookies
We may use cookies and similar technologies for site functionality and analytics. You can control cookies through browser settings.
2) How We Use Website Information
We use website information to respond to inquiries, schedule demos, provide requested materials, operate and improve the Site, measure marketing effectiveness, and protect security.
3) The IXB™ Services and PHI
IXB™ may process Protected Health Information (“PHI”) when providing the Services to customers in healthcare and other regulated environments. When IXB processes PHI:
IXB™ generally acts as a Business Associate (or service provider) to its customers, and the customer is typically the Covered Entity (or controlling organization).
Our collection and use of PHI is governed by the applicable customer agreement, including a Business Associate Agreement (BAA) when required.
We process PHI only as permitted by the customer and as required to provide the Services, support operations, maintain security, and comply with applicable law.
Important: This public Site is not intended for submitting PHI.
4) Information We Share
We do not sell personal information. We may share information:
With vendors and service providers who support hosting, analytics, communications, and operations (subject to confidentiality and security obligations)
To comply with legal obligations or to protect the rights, safety, and security of IXB™, our users, and others
In connection with a corporate transaction (e.g., merger, acquisition, financing, or sale of assets), where permitted by law
For PHI processed in the Services, sharing is limited to what is permitted by the customer agreement/BAA and applicable law.
5) Data Security
We maintain administrative, technical, and physical safeguards designed to protect information, including PHI processed in the Services. No system can be guaranteed 100% secure, but we take reasonable steps to reduce risk and prevent unauthorized access.
6) Data Retention
We retain information as long as needed for the purposes described in this policy, unless a longer period is required by law or contract. Customer data in the Services, including PHI, is retained and handled according to customer agreements and applicable legal requirements.
7) Your Choices
You may request access, correction, or deletion of website information, subject to applicable law. You can opt out of marketing emails using the unsubscribe link or by contacting us.
Requests related to PHI in the Services should generally be directed to the applicable customer (the Covered Entity or controlling organization), unless otherwise specified in the customer agreement.
8) Third-Party Links
The Site may contain links to third-party websites. IXB™ is not responsible for third-party privacy practices.
9) Do Not Submit PHI Through the Website (Disclaimer)
Please do not submit PHI or other sensitive personal information through website forms, chat features, or email links on the Site. If you submit such information through the Site, you do so at your own risk.
10) Changes to This Policy
We may update this Privacy Policy from time to time. The Effective Date will reflect the latest revision.
11) Contact Us
Questions about this Privacy Policy:
IXB
163 Washington Valley Rd, Unit 101
Warren, NJ 07059
Email: support@ixb.com