Manufacturer follow-up, from invoice to reconciliation.
Manufacturers view invoices, report payments, and resolve disputes in a structured portal instead of an email thread. It is a supporting experience within IXB Rebate & Contract Financial Integrity — portal activity stays connected to the rebate lifecycle your team reconciles.
IXB keeps manufacturer follow-up moving.
Invoice delivery and tracking
IXB tracks whether invoices have been sent, viewed, acknowledged, disputed, or left idle.
Follow-up on open items
When manufacturer action is pending, IXB follows up on unacknowledged invoices, missing payment reports, aging disputes, and reconciliation exceptions.
Escalation and closeout
Aging items are surfaced, documented, and moved through a structured workflow until they are resolved, paid, reconciled, or closed.
One place for manufacturers to respond and customers to track status.
An invoice with the full dispute history attached.
A representative invoice detail view as a manufacturer would see it. Line items, dispute notes, payment activity, and supporting documentation stay attached to the invoice instead of living in a parallel email chain.
Invoice INV-2026-0418
| NDC | Drug | Tier | Claims | Rebate | Status |
|---|---|---|---|---|---|
| 00378-1234 | Atorvastatin 20mg | Tier 1 | 1,284 | $12,840.00 | Accepted |
| 00378-5678 | Esomeprazole 40mg | Tier 2 · MS | 421 | $8,210.00 | Dispute open |
| 00378-9012 | Metformin XR 750mg | Tier 1 | 2,140 | $4,002.00 | Accepted |
Market-share tier appears applied at 8.4% but our calculation shows 7.2% for this period. Requesting review against the Q3 contract amendment effective Aug 1.
Reviewing against contract amendment v3.1. Initial check shows tier was calculated against the prior period; recalculation in progress. Will respond by Oct 17.
Representative view. Numbers and names shown are illustrative.
Let's talk about manufacturer follow-up.
Tell us how much of your reconciliation still happens over email.